VICIagent

Phone numbers

/phone-numbers + /phone-numbers/new

Two ways to get a number on the platform:

1 — Buy from inventory

We provision through our wholesale carrier. Click Add number, pick country + area code, browse available numbers, click Buy. Live in under a minute. You get inbound + outbound, STIR/SHAKEN attestation, and reputation monitoring built in.

Pricing per number is on the line-item of your invoice — typically $1-3/month plus per-minute usage.

2 — Bring your own carrier (BYOC)

For customers with existing SIP trunks. We register a SIP endpoint pointing at your carrier; you keep all your existing relationships and rates. Setup:

  1. Add number → Bring your own carrier.
  2. Enter the number, your SIP server URI, username, password.
  3. On your carrier's side, configure inbound DID to forward to our SBC at sip.viciagent.com.
  4. Save. We test the connection and mark the number active.

End-user (KYC) assignment

Every active number must be tied to a verified end-user record (TCPA / KYC compliance — we need to know who's using the number, not just who's paying for the account). Manage end-users under Settings → Compliance → End-users.

Routing

Once a number is active, point it at an agent under Inbound routing. Numbers without an agent send callers to voicemail.