First message + voicemail handling

First message

The first sentence the agent speaks the instant the call connects. Keep it under 12 words — long openers cause hangups.

Good:

• "Hi, this is Mark from UnlimCall — got 30 seconds?"
• "Hey, calling about your demo request — quick to chat?"

Bad:

• "Hi there, my name is Mark and I'm calling from UnlimCall, a leading provider of…" (hangup before "leading provider")
• "How are you today?" (forces a response before stating purpose)

Voicemail handling

We detect voicemail via STT-based AMD (~98% accuracy). Two outcomes:

• Leave voicemail enabled — agent recites the voicemail message you configured. Keep it short, include a callback number, mention you'll try again.
• Disabled — agent hangs up silently. Useful for high-volume cold outbound where leaving voicemails would burn through TCPA limits.

Sample voicemail script:

Hi, this is Mark from UnlimCall calling about your demo request.
Sorry I missed you — I'll try back tomorrow morning.
You can also book a time directly at unlimcall.com/book. Talk soon.

Transfer to a human

When the agent hits a moment that needs a real person — usually a hot lead or a complex objection — it warm-transfers to the number you configured in Settings → Transfer number. Warm transfer = the human picks up, gets a 1-sentence handoff from the agent, then the lead is connected. Cold transfer just bridges the call.